Last updated: October 27, 2026
These terms apply when you use rotto.one, the Rotto customer app, or book a vehicle service through Alpha Rotto Private Limited (“Rotto”, “we”, “us”). Please review the service details, quote, payment choice, and any booking-specific conditions before confirming.
You must be at least 18 years old and able to provide accurate contact, vehicle and service information. Keep access to your account and one-time passwords secure. Tell us if you believe someone has used your account without permission.
Rotto currently offers vehicle servicing, repair and maintenance, inspection, detailing, and selected vehicle accessories or add-ons in the areas shown on the site. Availability depends on service area, vehicle, selected option, timing and mechanic capacity. A service page describes the listed work and inclusions; any extra work or parts must be quoted and approved by you before the work begins.
A booking is confirmed only after Rotto confirms it in the app or website. You are responsible for providing a safe, accessible place for the vehicle and accurate vehicle and contact details. We may contact you to clarify details or arrange the visit.
Some catalog prices are shown as “From” prices or vary by vehicle type or selected service option. The checkout quote shows the amount for your selected booking, including any applicable discount, gift, pickup choice or time-related fee. The confirmed quote is the amount for the listed work. If inspection identifies additional work or parts, the mechanic must explain the work and price and obtain your approval before proceeding. You may decline additional work.
Available payment methods are shown at checkout. Online payments are processed by the payment provider named in the checkout. If pay-after-service is offered, you pay the confirmed amount after the service is completed, subject to any checkout conditions. Do not share your UPI PIN, card PIN, password or OTP with a mechanic or Rotto representative.
Coupons and promotions are subject to their displayed eligibility, expiry and payment conditions. Where a discount is conditional on online payment, choosing another method can remove that discount; checkout shows the resulting amount before you confirm. Free gifts, where offered, are subject to availability and the selection shown in checkout.
Cancellation, rescheduling and refund eligibility depend on the booking status and the booking-specific conditions shown before confirmation. Contact Rotto promptly if you need to change a booking. A visit already dispatched, work already started, or parts already used or ordered may affect the refundable amount. Some night bookings may be non-refundable or non-reschedulable where that condition is shown before confirmation.
If Rotto cannot provide a confirmed service, we will contact you to arrange an available alternative, reschedule or applicable refund. Refunds for online payments are returned through the payment provider and may take additional time to appear, depending on the provider and bank. See the Refund, Cancellation & Returns Policy.
Be available to provide access to the vehicle and make service decisions. Review the inspection findings and quotes before approving additional work. Do not ask a mechanic to perform work outside the confirmed job or to bypass safety procedures. If you identify a concern after service, contact Rotto with the booking details so we can review it.
We use your contact details for OTP verification, booking updates, service coordination and support. You can manage device notification permissions. Marketing messages, where sent, can be opted out of using the unsubscribe method in the message. Our handling of account, vehicle, location, media and analytics information is explained in the Privacy Policy.
Use Rotto lawfully and do not interfere with the website, app, booking systems or another person’s account. We may restrict access where needed to address fraud, security, legal requirements or a material breach of these terms. Where practical, we will explain the reason and available next steps.
Service timing can be affected by traffic, weather, parts availability, vehicle condition and other circumstances. We will communicate material changes where possible. Nothing in these terms removes rights or remedies that cannot lawfully be excluded or limited. Any service warranty or part warranty applicable to a booking will be described in the booking or invoice.
We may update these terms and will show the latest revision date here. Changes do not alter a booking already confirmed unless you agree or the law permits it. Questions about a booking: support@rotto.one or +91 75175 19292. These terms are governed by Indian law, subject to rights and forums available under applicable law.
