Privacy Policy

Alpha Rotto Private Limited (“Company”, “we”, “our”, or “us”) operates Rotto, a wide-ranging and evolving car ownership platform accessible via our website rotto.one, mobile applications, and any other mediums or interfaces that may be developed now or in the future (collectively, the “Platform”). This Privacy Policy sets out how we collect, use, disclose, store, and protect information.

We recognize that our business is at an early stage and may evolve over time. Therefore, this Privacy Policy is intentionally broad, adaptable, and forward-looking to ensure it covers our current and future operations. By using Rotto, you agree to this Privacy Policy in its entirety.

1. Scope of Application

This Privacy Policy applies to all users and participants of the Platform — including individual customers, car owners, drivers, mechanics, garages, vendors, suppliers, affiliates, partners, service professionals, contractors, financial institutions, insurance providers, technology partners, advertisers, and other parties who interact with Rotto.

It applies across all channels — website, mobile apps, APIs, integrations, chat interfaces, offline interactions, or other mechanisms. It covers all services, including car servicing, maintenance, parking, insurance, finance, vehicle sales, inspections, warranties, AI features, and future additions.

2. Information We May Collect

• Personal details — name, phone, email, demographic information, addresses, government-issued IDs, or similar identifiers.
• Vehicle information — make, model, year, registration, service history, warranty, insurance, modifications, photos, or documents.
• Payment and financial data — UPI, card details, wallets, bank info, invoices, receipts, or transaction logs.
• Location data — collected in real time or derived from GPS, IP, or Wi-Fi signals.
• Device and usage info — browser details, app version, logs, cookies, analytics, or crash reports.
• Communication data — messages, calls, chats, audio, video, or related metadata.
• Media and document uploads — photos, videos, invoices, contracts, or forms.
• Any additional data voluntarily provided or required for regulatory, operational, or contractual reasons.

3. Use of Information

• To provide and improve access to all Platform services.
• To process transactions, bookings, reservations, and related requests.
• To match users with service providers or partners.
• To personalize content, offers, recommendations, and promotions.
• To conduct analytics, forecasting, and research for improvement.
• To support customer service, dispute resolution, and troubleshooting.
• To verify, authenticate, detect fraud, or ensure compliance.
• To communicate via email, SMS, calls, notifications, or other channels.
• To comply with legal, regulatory, or safety requirements.
• To develop and test new features, partnerships, or models.

4. Sharing and Disclosure

We may share data with third parties when reasonably necessary, desirable, or legally required, including:

• Vendors, mechanics, and garages fulfilling bookings.
• Partners providing payments, cloud hosting, analytics, or infrastructure.
• Affiliates, investors, or successors during partnerships or acquisitions.
• Regulators, courts, or government bodies as required by law.
• Research organizations in anonymized or aggregated form.

We do not sell personal data. All sharing is done with confidentiality and legal safeguards.

5. Data Storage and Retention

Data may be stored across secure cloud infrastructures in India or abroad for redundancy and scalability. Retention continues as long as necessary for service, compliance, or operational continuity and may persist in anonymized or archival form.

6. Security and Protection

We employ encryption, restricted access, audits, and authentication mechanisms to safeguard data. However, no system is entirely immune to risks. Users must take reasonable steps to protect their credentials.

7. Rights and Controls

Users may access, update, or request deletion of their data, withdraw consent, or opt out of marketing via the Help section. Future mechanisms will be added as the company grows.

8. Cookies and Tracking

We use cookies and similar technologies for operations, personalization, and analytics. You can control cookies through your browser, though some features may be limited.

9. Children’s Privacy

The Platform is for adults (18+). We do not knowingly collect data from minors. Parents can contact us via Help if data was inadvertently collected.

10. Cross-Border Transfers

Data may be transferred internationally where our vendors or partners operate. By using Rotto, you consent to such transfers.

11. Policy Updates

This Policy may be updated at any time, with the revised date shown above. Continued use of the Platform indicates acceptance of updates.

12. Contact and Grievance Redressal

For any concerns, contact us via the Help section. A dedicated grievance officer may be appointed in the future.

13. Governing Law and Jurisdiction

This Policy is governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of courts in [City, India — e.g., Bengaluru].