Refund, Cancellation & Returns Policy

2. General Principles

• We aim to handle all refund, cancellation, and return requests fairly, transparently, and in accordance with Indian law.
• Final resolution may depend on the nature of the service, vendor policies, and specific circumstances.
• Services involving third-party providers (insurers, lenders, government bodies, etc.) may follow independent refund rules.
• We reserve the right to review each case individually and apply remedies, credits, or refunds as deemed reasonable.

3. Cancellations by Users

• Users may cancel a booking before it has been accepted or initiated by a vendor.
• If cancelled before work begins, full or partial refunds may be issued depending on vendor terms and processing costs.
• If cancellation occurs after work has started (e.g., parts ordered, mechanic dispatched), refunds may be limited or denied.
• Prepaid bookings may incur cancellation fees to cover vendor or administrative costs.

4. Cancellations by Vendors or the Company

• Vendors may cancel due to unavailability, emergencies, or operational reasons.
• The Company may cancel for fraud prevention, compliance, or system issues.
• In such cases, we will issue a refund, credit, or reschedule at no extra cost.

5. Refunds

• Approved refunds may be issued to the original payment method or as Rotto credits.
• Timelines depend on payment processors, banks, or vendor systems.
• Partial refunds may apply where part of a service is delivered.
• Non-refundable deposits, convenience fees, or service charges may apply.

6. Returns (for Products, Accessories, or Parts)

• Returns may be allowed per vendor terms for eligible, unused, and uninstalled items in original packaging.
• Electrical, consumable, or safety parts (like brake pads or oils) are non-returnable once opened or used.
• Vendor restocking fees, logistics charges, or inspections may apply.
• Returns involving installations may include removal or disassembly costs.

7. Non-Refundable Services

These categories are typically non-refundable once initiated:

• Diagnostic inspections after performance.
• Roadside assistance once a mechanic or tow truck is dispatched.
• Parking bookings tied to time and location.
• RTO or government compliance services once filing begins.
• Insurance or financial services after policy activation.

8. Disputes and Escalations

• Users may raise complaints via the Help section of the Platform.
• Evidence such as photos, invoices, or communication logs may be reviewed.
• Resolution may include refunds, credits, discounts, or rejection based on findings.
• Company decisions shall be final and binding, subject to law.

9. Processing of Refunds and Cancellations

• Approved refunds are processed within a reasonable period, subject to bank or vendor timelines.
• Cancellations trigger automated notifications and status updates.
• Refunds may be issued in full, partial, or credit form depending on case details.

10. Changes to this Policy

This Policy may be updated periodically to reflect service or legal changes. Updates will be posted with a new Effective Date. Continued use of Rotto after updates constitutes acceptance.

11. Contact

For refund, cancellation, or return queries, contact us via the Help section of the Platform. This is our current support channel; future grievance officers or escalation contacts will be updated here.

12. Governing Law

This Policy is governed by the laws of India. Disputes shall fall under the exclusive jurisdiction of courts in [City, India — e.g., Bengaluru].