Last updated: October 27, 2026
Alpha Rotto Private Limited (“Rotto”) applies this policy to vehicle service bookings and add-ons ordered through Rotto. The cancellation and refund conditions shown for a specific booking at checkout or confirmation form part of that booking.
Contact Rotto as soon as possible with your booking number using the app, website support, support@rotto.one, or +91 75175 19292. We will confirm whether the booking can be cancelled or rescheduled and whether any refund applies. A booking may also show an available self-service action in tracking.
A night fee or non-refundable booking condition applies only where it is displayed before you confirm. Some night bookings are non-refundable and cannot be rescheduled. The applicable condition is attached to the booking; check it before confirming.
Approved refunds for online payments are sent to the original payment method through the payment provider. Processing time depends on the provider and your bank. If you paid after service, Rotto will confirm any approved adjustment or refund through support. We do not issue a refund for an amount that was never collected.
Refund calculations use the amount actually payable for the booking, including any coupon or offer applied. A discount may be lost if the payment method or booking condition that qualified for it changes. A free gift has no cash value unless the booking or applicable law says otherwise. The effect of a cancellation on a gift is governed by the offer and booking conditions shown when you accepted it.
If Rotto sells a separately listed product or accessory, its item page or order confirmation will state any specific return conditions. Contact support before returning an item. Installed, used, opened, electrical, safety-related or consumable parts may not be eligible for return, subject to applicable law and the item-specific terms. Parts supplied and installed as part of a service are handled through the service booking and any applicable warranty.
If you believe the service was incomplete, the approved work was not performed, or a charge is incorrect, contact Rotto with the booking number and details. We will review the booking, quote, approvals and service record and explain the outcome. This review does not limit rights or remedies available under applicable law.
Contact support@rotto.one or +91 75175 19292. We will update this policy when our booking or refund practices change and show the revised date here.
